Terms and Conditions
Contact and Company Details
Telephone: 01483 234200
Fax: 01483 232700
E-Mail: sales@meaco.com
Address
Meaco (U.K.) Limited
Meaco House
Parklands
Railton Road
Guildford
Surrey
GU2 9JX
Company #: 5000418
VAT #: 587 8577 58
Prices
All prices are clearly stated throughout the site, we will monitor and adjust prices regularly to ensure that we always offer the best possible value for money. We therefore reserve the right to change any advertised price before you place an order.
Availability
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Delivery
Delivery is free to the U.K., Channel Islands and the Isle of Man.
Payment
Payment can be made by any major credit or debit card listed at the bottom of each screen using the internationally recognised and supported PayPoint secure payment system. Payment will be debited from your account when you order, i.e. before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site. We are signed up to the Verified by Visa and Mastercard SecureCode schemes to ensure that your card details are kept secure and you may be transferred to your card issuers website to verify your details.
Data Protection
We request your name, address and telephone number to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. We will not use your data for any form of mailing unless you have asked us to keep you up to date with product developments.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* credit/debit card details - these details are not retained.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law .
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at sales@meaco.com.
Returns and refunds
For consumer purchases you have seven days after the receipt of the goods during which you can cancel your purchase and return the goods to us for a refund. If you wish to do this please contact us in writing or by telephone within seven working days of delivery. If the goods are not faulty then you will have to return the goods to us at our offices at your own expense.
Under the Distance Selling Regulations you have a duty to take reasonable care of the goods whilst they are in your possession and we would ask that the goods are returned with their original packaging. Please take reasonable care that the goods do not get damaged in transit and that we receive the goods. If this care is not taken and the goods are damaged then we reserve the right to claim against the refund due to you for this breach of your statutory duty.
If the goods have been damaged in transit by your carrier then we will sign for them damaged so that you will then be able to claim against your carrier for this damage on their insurance.
We recommend packing the goods correctly to minimise the risk of any damage in transit.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.
Damage in Transit
You have a reasonable time under law to examine the goods to see if they are in good condition. But please if you spot any sign of damage to the outer packaging then please clearly sign for the goods as DAMAGED. If you fail to do so we will not be able to claim for the damage against the carrier. No other form of words such as 'unchecked' or 'unexamined' is acceptable, it must be DAMAGED if there is the slightest sign of a problem. This helps us to reduce our costs and to keep our prices low.
For business customers we reserve the right to reject claims where the goods we not signed for damaged.
Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Changes to these terms
These terms were last changed November 2010.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Product Guarantee
All products are supported by Meaco's and the manufacturer's guarantee. In the case of any problems please contact us on 01483 234200 and we will take the appropriate action for you.
Complaints
If you are unhappy with the service you have agreed then please contact us straight away. You can find our contact details at the top of this page or by clicking on 'Contact Us' on the menu above.
Telephone: 01483 234200
Fax: 01483 232700
E-Mail: sales@meaco.com
Address
Meaco (U.K.) Limited
Meaco House
Parklands
Railton Road
Guildford
Surrey
GU2 9JX
Company #: 5000418
VAT #: 587 8577 58
Prices
All prices are clearly stated throughout the site, we will monitor and adjust prices regularly to ensure that we always offer the best possible value for money. We therefore reserve the right to change any advertised price before you place an order.
Availability
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Delivery
Delivery is free to the U.K., Channel Islands and the Isle of Man.
Payment
Payment can be made by any major credit or debit card listed at the bottom of each screen using the internationally recognised and supported PayPoint secure payment system. Payment will be debited from your account when you order, i.e. before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site. We are signed up to the Verified by Visa and Mastercard SecureCode schemes to ensure that your card details are kept secure and you may be transferred to your card issuers website to verify your details.
Data Protection
We request your name, address and telephone number to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. We will not use your data for any form of mailing unless you have asked us to keep you up to date with product developments.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* credit/debit card details - these details are not retained.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law .
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at sales@meaco.com.
Returns and refunds
For consumer purchases you have seven days after the receipt of the goods during which you can cancel your purchase and return the goods to us for a refund. If you wish to do this please contact us in writing or by telephone within seven working days of delivery. If the goods are not faulty then you will have to return the goods to us at our offices at your own expense.
Under the Distance Selling Regulations you have a duty to take reasonable care of the goods whilst they are in your possession and we would ask that the goods are returned with their original packaging. Please take reasonable care that the goods do not get damaged in transit and that we receive the goods. If this care is not taken and the goods are damaged then we reserve the right to claim against the refund due to you for this breach of your statutory duty.
If the goods have been damaged in transit by your carrier then we will sign for them damaged so that you will then be able to claim against your carrier for this damage on their insurance.
We recommend packing the goods correctly to minimise the risk of any damage in transit.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.
Damage in Transit
You have a reasonable time under law to examine the goods to see if they are in good condition. But please if you spot any sign of damage to the outer packaging then please clearly sign for the goods as DAMAGED. If you fail to do so we will not be able to claim for the damage against the carrier. No other form of words such as 'unchecked' or 'unexamined' is acceptable, it must be DAMAGED if there is the slightest sign of a problem. This helps us to reduce our costs and to keep our prices low.
For business customers we reserve the right to reject claims where the goods we not signed for damaged.
Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Changes to these terms
These terms were last changed November 2010.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Product Guarantee
All products are supported by Meaco's and the manufacturer's guarantee. In the case of any problems please contact us on 01483 234200 and we will take the appropriate action for you.
Complaints
If you are unhappy with the service you have agreed then please contact us straight away. You can find our contact details at the top of this page or by clicking on 'Contact Us' on the menu above.
